Terms of service

Welcome to Rulli.store. These Terms of Service describe the rules and conditions that apply when you visit our website, browse our products, place an order, or use any service provided through our online store.

By accessing or purchasing from Rulli.store, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website or place an order.

Our store is designed for customers who enjoy simple, useful, and cute stationery storage products, including pencil cases, pen boxes, desk organizers, and related everyday school, office, and study supplies.

Store Information

Business Name: Rulli.store
Address: 28 Stanley St, Essex, ON, Canada
Email: support@Rulli.store
Phone: (800) 387-6508

Use of Our Website

You agree to use our website only for lawful purposes and in a way that does not damage, disable, overload, or impair the website or interfere with other customers’ use of the store.

You agree not to:

Use our website for fraudulent purposes.
Attempt to gain unauthorized access to our systems.
Copy, scrape, reproduce, or misuse website content without permission.
Submit false, misleading, or inaccurate information.
Use our products, content, or services in a way that violates applicable laws or regulations.
Interfere with checkout, payment, product listings, or website functionality.

We reserve the right to refuse service, cancel orders, or restrict access to our website if we believe a customer has violated these terms or engaged in suspicious, abusive, or unlawful behavior.

Product Information

We aim to provide accurate product titles, descriptions, images, sizes, colors, materials, and availability information.

However, we do not guarantee that all product descriptions, images, prices, or other content are always complete, current, or error-free. Minor differences in color, size, and appearance may occur due to photography, screen settings, lighting, manufacturing variations, or manual measurement.

For products such as transparent pencil cases, plastic storage boxes, PP organizers, and stationery containers, customers should review dimensions and product details before purchasing.

We reserve the right to update, change, or discontinue any product at any time without notice.

Pricing and Availability

All prices are displayed on our website and may be subject to change without notice.

We reserve the right to:

Update product prices.
Correct pricing errors.
Change product availability.
Limit quantities.
Refuse or cancel orders that contain incorrect pricing or product information.
Modify promotions, discounts, or offers at any time.

If an order is affected by a pricing or availability error, we may contact you before processing the order, cancel the order, or issue a refund.

Orders and Acceptance

When you place an order through Rulli.store, you agree that all information provided is accurate, complete, and current.

After placing an order, you may receive an order confirmation email. This confirmation means we have received your order, but it does not guarantee acceptance of the order.

We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:

Product unavailability.
Payment issues.
Suspected fraud.
Incorrect customer information.
Pricing or product listing errors.
Shipping restrictions.
Violation of these Terms of Service.

If your order is canceled after payment, we will issue a refund to your original payment method where applicable.

Payments

Payment must be completed at checkout using the payment methods available on our website.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

We do not store full payment card details directly on our website. Payment processing may be handled by third-party payment providers, Shopify, or other secure payment services.

Shipping and Delivery

Shipping times, costs, and delivery options may vary depending on destination, product availability, carrier service, and order processing time.

Estimated delivery dates are not guaranteed. Delays may occur due to weather, customs, carrier issues, holidays, high order volume, incorrect address details, or events outside our control.

Customers are responsible for providing accurate shipping information at checkout. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.

For more details, please review our Shipping Policy.

Returns and Refunds

Returns and refunds are handled according to our Return and Refund Policy.

Please review that policy before placing an order. By purchasing from Rulli.store, you agree to the return and refund conditions listed there.

Customer Responsibilities

You agree to:

Provide accurate billing, shipping, and contact information.
Review product descriptions before purchasing.
Use purchased products safely and appropriately.
Contact us promptly if there is an issue with your order.
Follow return instructions if a return is approved.
Keep your order confirmation and tracking information for reference.

Promotions and Discount Codes

From time to time, we may offer discount codes, promotions, or special offers.

Promotions may be subject to specific conditions, such as expiration dates, minimum order values, product exclusions, or one-time use limits.

We reserve the right to modify or cancel promotions at any time.

Discount codes cannot usually be applied retroactively after an order has been placed unless we choose to make an exception.

Intellectual Property

All content on Rulli.store, including text, product names, images, graphics, logos, design elements, layout, banners, and website content, is owned by or licensed to Rulli.store, unless otherwise stated.

You may not copy, reproduce, distribute, modify, sell, or use our content for commercial purposes without written permission.

Third-Party Services

Our store may use third-party services for website hosting, payment processing, shipping, analytics, marketing, customer support, or other business functions.

These third-party services may have their own terms, privacy policies, and practices. We are not responsible for the content, policies, or actions of third-party websites or services.

Shopify notes that merchants may need to comply with additional terms for Shopify products and services depending on what they use, such as payments or sales channels.

Limitation of Liability

To the fullest extent permitted by applicable law, Rulli.store is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.

Our products are intended for general stationery, organization, school, office, desk, and storage use. Customers are responsible for using items appropriately and safely.

We do not guarantee that our website will always be uninterrupted, secure, or error-free.

Indemnification

You agree to indemnify and hold harmless Rulli.store, its owners, team members, service providers, and partners from any claim, loss, damage, liability, or expense arising from your violation of these Terms of Service, misuse of our website, or misuse of our products.

Changes to These Terms

We may update these Terms of Service at any time. Any changes will be posted on this page with the updated effective date.

Your continued use of our website after changes are posted means you accept the revised terms.

Governing Law

These Terms of Service are governed by the laws applicable in Ontario, Canada, unless otherwise required by applicable consumer protection laws in your location.