Shipping policy

At Rulli.store, we know that small stationery items can bring a big sense of joy and order to your desk. Whether you are shopping for a transparent pencil case, a storage box, a pen organizer, or a compact stationery case, we aim to process and ship your order with care.

This Shipping Policy explains how order processing, shipping, tracking, delivery, and shipping-related issues are handled.

Order Processing

Orders are usually processed after payment is successfully completed and verified.

Processing time may vary depending on order volume, product availability, weekends, public holidays, and operational conditions.

Most orders are prepared within a reasonable processing period, but processing may take longer during busy seasons, promotional periods, holidays, or unexpected delays.

Once your order has been processed and shipped, you may receive a shipping confirmation email with tracking details if tracking is available.

Shipping Destinations

We aim to ship to available destinations shown at checkout.

Shipping availability may depend on your location, shipping carrier restrictions, product availability, and applicable regulations.

If we are unable to ship to your address, we may contact you to update the address, adjust the order, or cancel and refund the order.

Shipping Rates

Shipping costs, if applicable, are displayed at checkout before payment is completed.

Shipping rates may vary based on:

  • Destination.
  • Order value.
  • Product weight.
  • Package size.
  • Shipping method.
  • Carrier availability.
  • Promotions or free shipping offers.

Any available shipping promotions will be shown on our website or at checkout.

Estimated Delivery Times

Estimated delivery times may be displayed at checkout or provided after the order ships.

Delivery estimates are not guaranteed and may vary due to:

  • Carrier delays.
  • Weather conditions.
  • Customs processing.
  • Public holidays.
  • High shipping volume.
  • Incorrect or incomplete shipping addresses.
  • Remote delivery locations.
  • Unexpected logistics disruptions.

We appreciate your patience and understanding if delays occur.

Tracking Information

If tracking is available for your order, tracking details will be sent to the email address provided at checkout.

Please allow some time for tracking information to update after the shipping label is created. In some cases, tracking may show limited updates while the package is in transit.

If your tracking has not updated for several days, please contact us at support@Rulli.store, and we will do our best to assist.

Incorrect Shipping Address

Customers are responsible for entering the correct shipping address at checkout.

Please review your shipping details carefully before placing your order, including:

  • Full name.
  • Street address.
  • Apartment, unit, or suite number.
  • City.
  • Province or state.
  • Postal or ZIP code.
  • Country.
  • Phone number, if required.

If you notice an address error, contact us immediately at support@Rulli.store.

We will do our best to help, but we cannot guarantee that an address can be changed after the order has been processed or shipped.

We are not responsible for lost, delayed, or returned packages caused by incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

If your package appears delayed, please first check the tracking information and confirm that the shipping address is correct.

If the package is significantly delayed or appears lost, please contact us with your order number.

We may assist by:

  • Checking available tracking updates.
  • Advising you to contact the carrier.
  • Reviewing whether a replacement, refund, or other solution may be appropriate.
  • Opening an investigation where possible.

Please note that carrier delays are outside our direct control.

Marked as Delivered but Not Received

If tracking shows that your package was delivered but you have not received it, please:

  1. Check your mailbox, front door, porch, reception desk, parcel locker, or building office.
  2. Ask household members, neighbors, roommates, or building staff.
  3. Confirm that the shipping address on your order is correct.
  4. Contact the carrier for delivery confirmation.
  5. Contact us at support@Rulli.store if you still need assistance.

We will do our best to support you, but we cannot guarantee replacement or refund for packages confirmed as delivered to the correct address.

Customs, Duties, and Taxes

Depending on your location, your order may be subject to customs fees, duties, taxes, import charges, or other local fees.

These charges, if applicable, are the responsibility of the customer unless otherwise stated at checkout.

Customs processing may cause delays, and we are not responsible for delays caused by customs or local import procedures.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible.

Please provide:

  • Your order number.
  • Photos of the damaged packaging.
  • Photos of the damaged item.
  • A brief explanation of the issue.

We will review the case and provide the next steps.

Missing Items

If your order arrives with missing items, please contact us at support@Rulli.store within 7 days of delivery.

Please include your order number and photos of the package and items received.

We will review your order and help resolve the issue.

Multiple Shipments

In some cases, items from the same order may ship separately. This may happen due to product availability, warehouse processing, or package size.

If your order ships in multiple packages, you may receive separate tracking information.

Contact for Shipping Questions

For shipping questions, please contact:

Rulli.store
28 Stanley St, Essex, ON, Canada
Email: support@Rulli.store
Phone: (800) 387-6508