Refund policy

At Rulli.store, we want every study corner, desk drawer, pencil pouch, and stationery shelf to feel a little more organized, calm, and cheerful. Our products are selected with care to help customers enjoy simple, practical, and cute everyday storage solutions. We understand that sometimes an item may not be exactly what you expected, so we have created this Return and Refund Policy to explain how returns, refunds, exchanges, and order issues are handled.

This policy applies to purchases made directly through Rulli.store.

Return Eligibility

We accept return requests for eligible items within 30 days after delivery.

To be eligible for a return, the item must be:

Unused, undamaged, and in the same condition that you received it.
In its original packaging where possible.
Complete with all included parts, accessories, labels, inserts, or packaging materials.
Returned with proof of purchase, such as your order number, confirmation email, or receipt.

Products that show signs of heavy use, damage caused after delivery, missing parts, stains, odors, alterations, or improper handling may not qualify for a refund.

Because many of our items are practical stationery storage products, such as pencil cases, pen boxes, desk organizers, and small plastic storage cases, we kindly ask customers to check the size, color, quantity, and product details carefully before placing an order.

How to Start a Return

To request a return, please contact us at:

Email: support@Rulli.store
Phone: (800) 387-6508
Address: 28 Stanley St, Essex, ON, Canada

Please include the following information in your message:

Your full name.
Your order number.
The email address used at checkout.
The item you would like to return.
The reason for the return.
Photos or videos, if the item arrived damaged, defective, incorrect, or incomplete.

Once we receive your request, our customer support team will review it and provide return instructions if the return is approved.

Please do not send items back without contacting us first. Returns sent without prior approval may not be accepted.

Damaged, Defective, or Incorrect Items

We carefully aim to provide quality stationery and organizer products, but if your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please email us at support@Rulli.store within 7 days of delivery with:

Your order number.
A clear description of the issue.
Photos of the item.
Photos of the packaging, if the package was damaged.
Any other details that may help us review the issue.

If the issue is confirmed, we may offer one of the following solutions depending on the situation:

A replacement item.
A partial refund.
A full refund.
Store credit.
Another suitable solution agreed upon with you.

We may request additional photos or information before approving a refund or replacement.

Non-Returnable Items

Certain items may not be eligible for return, including:

Items that have been used, damaged, altered, or modified by the customer.
Items returned without approval.
Items missing original parts or packaging.
Items damaged due to misuse, improper care, or accidental damage after delivery.
Gift cards, if offered.
Final sale or clearance items, if clearly marked as final sale at the time of purchase.
Items returned outside the return window.

If you are unsure whether your item qualifies for return, please contact us before sending it back.

Return Shipping

Unless the item is damaged, defective, or incorrect due to an error on our side, customers are generally responsible for return shipping costs.

Return shipping costs are non-refundable unless otherwise stated by our support team. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

If a return is approved due to a confirmed product defect, incorrect item, or fulfillment error, we will provide instructions for the next steps.

Refund Process

After we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.

If approved, your refund will be processed to your original payment method. Please allow time for your bank, credit card provider, or payment service to process and post the refund.

Refund processing times may vary depending on your payment provider.

Shopify allows merchants to issue full or partial refunds from the order page, and refund handling may depend on the order status, payment provider, and return process.

Late or Missing Refunds

If your refund has been approved but you have not received it yet, please:

Check your bank account again.
Contact your credit card company or payment provider.
Contact your bank, as processing time may vary.
Contact us at support@Rulli.store if you still need help.

Exchanges

We may offer exchanges for eligible items depending on stock availability.

If you would like to exchange an item for a different size, style, or color, please contact us first. If the requested replacement is unavailable, we may offer a refund, store credit, or another suitable option.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible at support@Rulli.store.

We will do our best to help, but we cannot guarantee cancellation once an order has already been processed, packed, or shipped.

Color, Size, and Product Display Notes

We try to display product colors, sizes, and details as accurately as possible. However, slight differences may occur due to monitor settings, lighting, photography, or manual measurement.

For stationery storage products, small measurement differences may occur. Please review product dimensions carefully before ordering.

These small differences are not usually considered product defects unless the product is significantly different from the listing.