Contact information

Thank you for visiting Rulli.store — a soft, simple, and practical stationery shop created for customers who love tidy desks, cute storage, and everyday organization.

Whether you have a question about a pencil case, need help with your order, want to check shipping details, or need support with a return, our team is here to help.

Business Contact Details

Store Name: Rulli.store
Address: 1026 Rue de Cadix, Québec, QC, Canada
Email: support@Rulli.store
Phone: (800) 387-6508

Customer Support Email

For the fastest support, please contact us by email:

support@Rulli.store

When emailing us, please include as much detail as possible so we can help you quickly.

For order-related questions, please include:

  • Your full name.
  • Your order number.
  • The email address used at checkout.
  • A short description of your question or issue.
  • Photos or videos, if your item arrived damaged, defective, incorrect, or incomplete.

Phone Support

You may also contact us by phone:

(800) 387-6508

If we are unable to answer immediately, please leave a clear message with your name, order number, and contact information.

Mailing Address

Rulli.store
28 Stanley St
Essex, ON
Canada

Please do not send returns to this address unless our support team has provided return approval and return instructions.

Returns sent without prior approval may not be accepted.

Support Hours

Our support team aims to respond as quickly as possible.

Response times may vary depending on order volume, weekends, holidays, and the complexity of your request.

We kindly ask that you allow reasonable time for our team to review your message.

Questions We Can Help With

You can contact us for help with:

  • Product questions.
  • Size or material questions.
  • Order confirmation.
  • Shipping and tracking.
  • Address updates before shipment.
  • Damaged or defective items.
  • Missing items.
  • Returns and refunds.
  • Exchanges, if available.
  • General store questions.

Before Contacting Us

To help us assist you faster, please check:

  • Your order confirmation email.
  • Your shipping confirmation email.
  • Your tracking link, if available.
  • The product page details.
  • Our Return and Refund Policy.
  • Our Shipping Policy.
  • Our Terms of Service.

Our Customer Care Style

At Rulli.store, we believe support should feel clear, kind, and simple. Our goal is to make your shopping experience smooth from the moment you browse our store to the moment your stationery organizer arrives at your desk.

We appreciate your patience, kindness, and understanding when contacting us.